Introduction
This Privacy Policy outlines how WATCH SERVICE ATELIER ("WATCH SERVICE ATELIER", "we", "us", or "our") collects, uses, stores, and protects your personal information when you visit or interact with our website at watchserviceatelier.com or engage with our premium restaurant and offline poker lounge services in Australia.
By accessing our website, booking reservations, attending poker events, or otherwise interacting with us, you agree to the practices described in this Privacy Policy, as updated from time to time in line with applicable Australian privacy laws.
Information We Collect
We collect personal and non-personal information to support your dining and poker experiences and to ensure smooth communication with you.
Personal information you voluntarily provide may include:
- Details submitted through reservation or booking forms, such as your name, contact number, email address, preferred booking time, party size, and any special requests.
- Information sent via quote, event enquiry, or VIP poker night request forms, including your name, contact details, event preferences, and any additional notes you share.
- Contact information and the content of your message when you reach out through our Contact Us page or other communication channels listed on our website.
Non-personal information collected automatically when you use our website may include:
- Device and browser details, such as your IP address, browser type, operating system, and referring pages.
- Usage data and analytics, such as the pages you visit, time spent on each page, interaction with navigation and forms, and general engagement trends.
- Information gathered through cookies and similar technologies that help us remember your preferences and understand how visitors interact with our content.
Where required by law, we will seek your consent before collecting certain types of information or before using your information for specific purposes, such as direct marketing.
Use of Collected Information
We use the information we collect to operate WATCH SERVICE ATELIER efficiently, deliver exceptional experiences, and maintain clear communication with our guests and prospective clients.
In particular, we may use your information to:
- Process and manage your reservation requests, dining bookings, or event enquiries submitted through our website or other channels.
- Coordinate and confirm your participation in poker events, special functions, or exclusive lounge experiences.
- Respond to your questions, feedback, or requests for information about our menu, poker nights, private events, or other services.
- Improve our website, menu presentation, booking flow, and overall guest experience through aggregated insights and analytics.
- Send important updates related to your bookings, including confirmations, reminders, schedule changes, or service notifications.
- Share news about new menu offerings, special events, limited poker nights, or promotions, where you have opted in or where such communication is otherwise permitted by law.
We use your information only for the purposes described in this Privacy Policy or as otherwise disclosed to you at the time of collection, and always in line with applicable Australian privacy requirements.
Information Sharing and Disclosure
We respect your privacy and are committed to handling your information responsibly. We do not sell or rent your personal information to third parties.
We may share your information with carefully selected and trusted service providers who assist us in operating and supporting WATCH SERVICE ATELIER, including:
- Website hosting, analytics, and security providers who help keep our site fast, reliable, and secure.
- Reservation and booking management tools that streamline table and event bookings.
- Communication platforms used to send booking confirmations, service updates, or marketing communications where permitted.
These service providers are given access to your information only to the extent reasonably necessary to perform their functions and are required to handle your data in accordance with applicable privacy laws and our instructions.
We may also disclose your information where required to do so by law, regulation, court order, or governmental request, or where we believe it is necessary to protect our rights, safety, or the rights and safety of our guests, team members, or the public.
Data Security
We implement reasonable technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, or alteration. These measures are designed with the nature of the information we hold and the way it is processed in mind.
While we aim to protect your information and maintain a secure environment for online reservations and event enquiries, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. As such, we cannot guarantee absolute security of your data.
If you believe that the security of your interaction with WATCH SERVICE ATELIER has been compromised, please contact us immediately using the details in the Contact Us section below or via our Contact Us page.
Your Rights and Choices
We value your control over your personal information. Subject to applicable Australian privacy laws, you may have rights to:
- Request access to the personal information we hold about you.
- Request corrections or updates where your information is inaccurate, incomplete, or out of date.
- Request deletion of your personal information where it is no longer required for the purposes for which it was collected, or where you withdraw your consent (where consent was the basis for collection).
- Object to or restrict certain processing activities, where permitted by law.
- Opt out of receiving marketing communications from us at any time, using the unsubscribe option in our messages or by contacting us directly.
To exercise any of these rights, or to make a privacy-related enquiry, please contact our privacy officer using the details set out in the Contact Us section. We may need to verify your identity before processing certain requests, in order to protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how WATCH SERVICE ATELIER handles your personal information, please contact our privacy officer:
Email: [email protected]
You may also get in touch with us using the contact details provided on our website, including through the Contact Us page. We aim to respond to privacy-related queries in a timely and considerate manner.
If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator in Australia for further assistance.