1. Introduction
Welcome to the Terms and Conditions page of WATCH SERVICE ATELIER ("Watch Service Atelier", "we", "us", or "our"). These Terms and Conditions set out the rules, rights, and responsibilities that apply when you access or use our website at https://watchserviceatelier.com/, visit our restaurant and poker lounge, dine with us, or participate in our exclusive offline poker nights and related events.
Our concept combines premium dining with a sophisticated social poker atmosphere tailored to guests in Australia. By engaging with any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as any additional policies referenced here, including our Privacy Policy and Cookie Policy.
2. Acceptance of Terms
By accessing or using our website, submitting an enquiry or reservation request, or visiting our premises, you agree to abide by these Terms and Conditions and all applicable laws and regulations in force in Australia, including any relevant state and territory requirements.
If you do not agree with any part of these Terms and Conditions, you must refrain from using our website, making a booking, attending our venue, or participating in any of our dining or poker offerings. Where you make a reservation or booking on behalf of others, you confirm that you have their authority to accept these Terms and Conditions on their behalf.
3. Eligibility
Our venue, including our poker lounge and special poker nights, is generally intended for patrons aged 18 years and over, in line with relevant Australian laws governing the service of alcohol and gambling-related activities.
- We may request a current, valid form of photo identification (such as a driver licence, proof-of-age card, or passport) as a condition of entry, continued presence, or participation in poker events.
- Where local regulations impose higher minimum age limits for specific services (for example, alcohol service or certain poker events), those higher limits will apply.
- We reserve the right to decline entry, service, or participation if suitable identification cannot be produced, appears invalid, or if we reasonably suspect that any patron is underage.
By entering our venue or engaging with our poker nights, you warrant that you meet the applicable age and eligibility requirements.
4. Reservations and Booking
All reservations for dining, lounge experiences, and poker nights made through our website, over the phone, or in person are subject to availability and confirmation. Submitting an enquiry or request does not guarantee a booking until you receive a confirmation from us.
Key points regarding reservations include:
- We may apply specific booking conditions for high-demand periods, private events, or exclusive poker nights, which will be communicated at the time of booking where relevant.
- We may set time limits for table sittings or poker sessions to accommodate all guests and ensure a smooth experience.
- We reserve the right to request a deposit, card hold, or pre-authorisation for selected events or large group bookings.
- Late arrival, no-shows, or significant changes in party size may affect our ability to honour your reservation.
Please review our dedicated reservation information available via our Reservations page for further details on bookings, changes, or cancellations, as these may be updated from time to time.
5. Service Offering
We aim to present a polished and accurate overview of our food, beverages, lounge experiences, poker nights, and related services on our website and promotional materials. However, our offerings are dynamic and may evolve to reflect seasonal produce, chef selections, event programming, and regulatory requirements.
Accordingly, you acknowledge and agree that:
- Menu items, ingredients, portion sizes, and availability may vary from time to time and may differ slightly from images or descriptions published online.
- Prices for food, beverages, events, and poker experiences are subject to change without prior notice, except where a price has been expressly confirmed in a binding booking or agreement as permitted by law.
- Event schedules, poker formats, and seating arrangements may be adjusted or cancelled where reasonably necessary (for example, due to low registrations, operational constraints, or compliance requirements).
- Any special requests, including dietary requirements or seating preferences, will be considered but cannot be guaranteed, except where we have expressly agreed in writing.
For the most current information about our services, please refer to the relevant pages, including Menu, Poker, Events, and Lounge, or get in touch through our Contact Us page.
6. Conduct and Behaviour
We are committed to maintaining a refined yet vibrant social atmosphere that reflects the premium character of WATCH SERVICE ATELIER. To protect the comfort, safety, and enjoyment of all guests and staff, we expect patrons to conduct themselves in a respectful and lawful manner at all times.
Without limitation, you agree that you will:
- Follow all reasonable directions given by our team members, including instructions regarding seating, responsible service of alcohol, and poker etiquette.
- Refrain from aggressive, discriminatory, harassing, or otherwise offensive behaviour, whether directed at staff, other guests, or third parties.
- Comply with all applicable health, safety, liquor, and gambling regulations, as well as any posted house rules.
- Use our website and online booking tools in a genuine, lawful manner and not for any fraudulent, speculative, or misleading purpose.
Management reserves the right, at its sole discretion, to refuse entry, refuse service, restrict access to certain areas, or require a guest to leave the premises where these standards are not met, or where we otherwise consider it necessary to protect safety, comfort, or compliance with applicable law.
7. Poker Night Participation
Our offline poker nights are designed to deliver a sophisticated, social, and responsible gaming experience consistent with Australian standards. Participation in any poker event or related promotion offered by WATCH SERVICE ATELIER is subject to the following conditions:
- All poker activities will be conducted in accordance with the applicable gambling legislation, regulations, and guidelines in Australia, including any venue-specific licensing conditions.
- Additional internal rules, table rules, and game formats will be made available on-site or communicated by our staff. By taking a seat or otherwise participating, you agree to be bound by those rules.
- We actively promote responsible gaming. You should only participate within your personal limits and seek support where needed. We may impose limits, suspensions, or other measures where we consider it appropriate to support responsible behaviour or comply with our regulatory obligations.
- Management may modify, pause, or cancel a poker event or table in the interests of fairness, integrity, safety, or regulatory compliance.
For current details of our poker schedule and featured events, please refer to the Poker and Events pages.
8. Liability Disclaimer
To the maximum extent permitted by law, WATCH SERVICE ATELIER, together with our officers, employees, and agents, excludes all liability for any loss, damage, cost, or expense of any kind (whether direct, indirect, consequential, special, or otherwise) arising from or in connection with:
- your use of, or inability to use, our website or online booking tools;
- your visit to our venue, including dining, lounge, or poker experiences; or
- any act, omission, or event beyond our reasonable control.
Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any consumer guarantees, rights, or remedies that cannot be excluded under the Australian Consumer Law or other applicable legislation. Where liability cannot be excluded, and to the extent permitted by law, our liability will be limited, at our option, to the resupply of the relevant services or the payment of the cost of resupplying those services.
You are responsible for your own belongings and for assessing whether our services are appropriate for your personal circumstances, including any dietary requirements, health considerations, or financial limits for poker participation.
9. Changes and Updates
We may update or amend these Terms and Conditions from time to time to reflect changes in our operations, services, legal obligations, or regulatory environment. Any updated version will be posted on this page and will be effective from the date of publication, unless otherwise stated.
By continuing to use our website, making a reservation, visiting our venue, or participating in our dining or poker services after changes have been published, you acknowledge and agree that you are bound by the revised Terms and Conditions.
We encourage you to review this page periodically to ensure that you remain informed. If you have questions about any updates, please reach out via our Contact Us page before proceeding with a booking or event participation.